FREQUENTLY ASKED QUESTIONS

What is your returns policy?

Please visit our Returns Policy page here to read rules for returns at MODAYLADANS.
Can I track my item?

Once your order is dispatched, you will receive an email with your tracking number. There you can watch the whereabouts of your parcel!
What are your processing times?

Typically, all orders require 1-5 business days for processing. However, during periods of high volume, there may be delays in dispatch. Please note that we produce all orders as orders come through, directly from our Atelier. We kindly ask for your patience as we meticulously prepare your order. Thank you for your understanding.
Where do you ship to?

We ship worldwide! If, however your country is not available at checkout please email us at support@modayladans.com and we will help you finalize your order personally with favorable shipping rates.
Am I eligible for a refund?

In short, items purchased at FULL PRICE are eligible for a refund. Please check your eligibility for a full refund on our Returns Page.
Where are you shipping from?

To boost sustainability and efficiency, we have set up our own production hub and warehouse in London. Most orders will ship from our Atelier in Istanbul, Turkey.
I made a mistake on my order; can I change it?

Once you’ve noticed the error, please email us as soon as possible so our team can try help you resolve it.
Can I modify or cancel my order?

Unfortunately, we are not able to change or cancel your order once it is placed. Please choose items carefully and ensure all shipping information is full and correct before placing your order. If you need assistance with an order error please contact our customer care team at support@modayladans.com as soon as possible. We pack and ship orders daily so cannot guarantee your requests can be made.
The item I want is sold out, do you normally re-stock?

If an item or size is currently unavailable online, please sign up to be notified when it’s back in stock. Items listed in our Archive or limited editions are never repeated, so once they sell out we will not re-produce them.
How long will it take to receive my order?

Typically, all orders are prepared and shipped within 1-5 business days. However, during periods of high volume, there may be delays in dispatch. We produce your items directly from our Atelier, so we appreciate your patience as we meticulously prepare your order. Additionally, all orders are dispatched using our fastest Express Shipping method, with delivery times ranging from 1-5 business days. Please visit our Shipping Page for more info.
What payment methods do you accept?

VISA, MasterCard, American Express and PayPal. Apple Pay and Google Pay. The available payment methods will be shown at checkout.
Will I have to pay customs, duties and taxes?

Short answer is no! Most regions are now exempt from any Customs, Duties and Taxes. You will NOT need to pay international taxes and duties upon delivery or in other words, you will not be required to make any further payments in relation to import taxes and duties of any kind at the point of importation of your order. The price at checkout is inclusive of all fees.