CUSTOMER SERVICE

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DELIVERY STATEMENT

At Modayladans we make every effort to ensure your purchase gets to you as quickly, safely and cost effectively as possible. Please note, however, that the delivery of your order may be restricted depending on the size, weight and chosen destination of the package. Other factors such as weather and mechanical difficulties can also result in later deliveries. If the delivery address is different to the billing address then we may have to run further checks to ensure your credit card security, this may result in longer delivery times.

Your order will be packed and dispatched, provided:

  • The item you have chosen is in stock
  • The delivery address has been verified
  • Payment has been approved

We will send you an initial email confirming receipt of your order; then a further email confirming that your order is ready for dispatch along with your shipping reference number. Where an item is not in stock, we will advise you of the anticipated time for delivery (if such item will be available in future). Orders can be delivered to either business or residential addresses, however all packages will require a signature on receipt of delivery. It is customary for the dispatch companies we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. Modayladans cannot take responsibility if a notification card is not left in any instance.

Delivery charges and times

We’ve tried to keep our delivery costs as straightforward and cost effective as possible while still offering a great service. Pricing details are as follows but don’t worry, you won’t need to calculate delivery, that will all be done for you at the checkout stage.

Accessories have a one off delivery charge of UK = $9.50 EU = $9.00 International = $15.00

Dresses are charged per dress UK = $15.00 EU = $15.00 International = $20.00

Dresses turnaround times

UK delivery 2 to 3weeks
Europe delivery 2 to 3 weeks
International 2 to 4 weeks

Stock items will be dispatch within 2 days unless the dress is made to measure

If you require any further information about ordering online and delivery information, then please contact us +90 (543) 79 79 914, or via email to info@modayladans.com

Out of stock items

Anything that is temporarily out of stock can be kept on backorder for you, and will be sent to you at no extra cost as soon as it is back in stock – you can email us on info@modayladans.com if you have a specific enquiry.

Returns policy

All our dresses are made to order and individually cut for you and therefore are none refundable. Modayladans can accept no responsibility for the wrong order being made and it is therefore imperative you check any orders before confirming.

Any accessorise purchased from us may be returned to us within 7 days of receipt provided they are returned complete, in perfect condition, unused, unwashed and with the original packaging.

Making returns

For all returns on items other than dresses you will be required to arrange and pay for the return of the products to us. We will, however, send our exchange back out to you by Recorded Delivery at no extra charge.
To return any products to us, please email us at info@modayladans.com to advise that you would like to arrange a return or exchange. In the subject heading please state RETURN or EXCHANGE whichever is appropriate. If you are making an exchange, please give details of the item you wish to receive in exchange, i.e. item name, size, colour. Exchanges are made subject to stock availability. Within 48 hours you will receive confirmation of your request and a returns number. Please print this email and enclose it in the parcel along with a copy of your receipt. Please ensure the packaging you use to return the item to us is suitable for despatch (i.e. a jiffy bag if appropriate).

We would strongly recommend that all exchanges and returns are sent to us by Recorded Delivery as we cannot accept responsibility for parcels lost in transit.

Our returns address is:
Returns Department, 24, Bulgurlu Mh, Günaydın Sok, Üsküdar, İstanbul 34696.

You will receive your refund credit, cheque or exchange order (when in stock) within 7 working days of us receiving the goods. We endeavour to process this as quickly as possible. Your refund will include the original delivery charge.

Please note that we are unable to refund an item without a receipt and that the refund will only be given to the original payer.

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@modayladans.com or mailing us at: Modayladans 24, Günaydın Sk., Bulgurlu Mh., Üsküdar, 34696, Turkey

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – 1&1

Our store is hosted on 1&1 Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through 1&1’s data storage, databases and the general 1&1 application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then 1&1 stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows 1&1 to store information about your session (referrer, landing page, etc).

_modayladans_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@modayladans.com or by mail at Modayladans

[Re: Privacy Compliance Officer]

[24, Günaydın Sk., Bulgurlu Mh., Üsküdar, 34696, Turkey]

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Take your actual body measurements as they are more accurate than measuring over your clothes.

  • Bust
    Measure around the fullest part of your bust and across your shoulder blades.
  • Waist
    Measure around the natural waist, keeping the tape measure taut.
  • Hips
    Stand with your feet together. Put the tape around the fullest part of your bottom at the top of your leg, about 20cm (8”) below your natural waistline.
  • Length
    Stand with your feet together, keeping tape straight and perpendicular to the floor. Measure from the high point of your shoulders down the length of your back.
UK SIZE BUST WAIST HIPS
INCHES CM INCHES CM INCHES CM
4 31 78 24 60 33 83.5
6 32 80.5 25 62.5 34 86
8 33 83 26 65 35 88.5
10 35 88 28 70 37 93.5
12 37 93 30 75 39 98.5
14 39 98 31 80 41 103.5
16 41 103 33 85 43 108.5
18 44 110.5 36 92.5 46 116

Lengths of Modayladans Dresses will vary from style to style. Please see ‘info & care’ on individual product pages for items specific length measurements.